FAQ – GLO GODS
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FAQ

What materials do you use to craft your pieces?

14k-18k gold plating, sterling silver, & lab cut simulated CZ diamonds.

What forms of payment do you accept?

We accept every major credit and debit card including Visa, Mastercard, Discovery and American Express.

How do I know when my order has shipped?

You will receive an email with tracking information once your order has been processed. Keep in mind processing may take 1-3 business days.

Do you except refunds or exchanges?

We offer an 100% satisfaction guarantee, if you are not satisfied with your product, you may return it undamaged for a full refund or store credit.

Some notes for cleaning jewelry:

1. Use a soft-bristled toothbrush (be sure not to use a stiff-bristled toothbrush or it could damage the finish) and if necessary, gentle soap to clean the vermeil jewelry under warm running water. Make sure you rinse well and wipe with a soft non-abrasive cloth to dry. Water residue can cause staining. Make sure the piece is fully dry before returning to storage. 

2. Many websites recommend a baking soda and water (mix in equal parts and cake on the piece, leaving for about 10 minutes before rinsing clean) cleaning method, but we have found this doesn’t work very well. 

3. Buff or clean the piece with a soft, dry cotton cloth. DO NOT over polish with silver polishing cloth on the piece. It will strip the finish off, leaving you with just the sterling silver underneath.

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